Refund Policy
Passes unlock digital content as soon as we activate them, so all sales are final once your access is switched on. These are the exceptions where we will refund you.
1. Access never activated
If you paid and we have not activated your access within 3 business days of your purchase, email us. We will give you a full refund, or activate your access straight away if you'd prefer.
2. Duplicate or mistaken purchase
If you were charged twice, or bought the wrong pass and haven't used it, tell us within 7 days. We will refund the duplicate or swap you to the right pass and refund any difference.
3. Upgrading
If you move from the 3-Month Pass to the 1-Year Pass within the first 30 days, we will credit the unused days of your 3-Month Pass. We add the unused days to your 1-Year Pass.
4. If we shut down or remove access
If we close the Service, or remove the pass you bought, while your access is active, we will refund the unused part of your pass in proportion to the days left.
5. Extended outages
If the dashboard is unavailable for more than 72 hours in a row because of a problem on our side, we will add the lost days to your pass. This is a time extension, not a cash refund.
What is not refunded
- Change of mind after your access has been activated
- Days you didn't use before your pass ended
- Disagreement with a reading, or trading results
- Access ended because you breached our Terms of Use, for example by sharing your sign-in links
How to ask for a refund
Email bulliontradingsignals@gmail.com, or use our contact form, from the address on your Patreon account. Include your Patreon receipt or the date and amount of your purchase. We will reply within 2 business days. Approved refunds are issued through Patreon to your original payment method, in the currency you paid in, and can take up to 28 days to appear, depending on your bank.
Patreon may also review refund requests made through its own support, under Patreon's refund policy. Passes bought through Patreon's iPhone or iPad app are billed by Apple, so Apple handles their refunds.
Your legal rights
This policy does not affect any rights you have under the consumer protection laws of your country.